Our Customer Testimonials
April 4, 2013
S & W Kitchens
Dear Brian, Tim, Jim, and All Who Helped,
This letter has been a long time coming, not because I didn’t deem it important, but because I DID feel it was important. I want to acknowledge the incredible work you all did for us in the kitchen remodel in the fall.
There are no words to describe how perfectly it went. How beautiful AND functional it is. How much we sit and stare and realize that it feels like the way our house should have been, a seamless change to something greater.
Brian, your plans are terrific, the cabinets a dream in performance, fit, design, and function. You steered us to people with skills that made it seem easy (to us). You were dealing with me (who has no vision, just a ‘like’ or ‘dislike’ reaction, sometimes delayed). You patiently walked me through HUGE changes, like an undermount sink, cabinets with some flair, etc.
Tim, you had the most time with us. You became like a family member, but of the most considerate nature. You told us from the beginning just how things would happen, and you followed through. We have never felt like we were in such good hands during a project until now. You keep a level of professionalism, pride in your work that is palpable, and you deliver. We have never had a worksite so clean, so well-organized, so skillfully executed. When you told us something would happen, it did—or you told us what to expect if there was any (slight)delay.
To have the residents living in the home while you are working must be challenging. But you were so easy. The hours were 8-5, phone calls were made to alert us to comings and goings. There was such an air of respect among your workers and subs. It was a mutual thing between you and them, and we have never seen such a high level of professionalism and friendliness, ever. You treated our family like longtime friends.
Tim treated our house as if it were his own. His crew did the same. He kept his sense of humor, his quality, his hands-on, eyes-on way with the job from start to finish. Tim’s crew deserves a lot of credit too, and we really felt like they were trustworthy and highly competent.
I also want to acknowledge Jim for his engineering of the project, and the fun meetings, with all the details so perfectly there in front of us. He knows his stuff! A very nice man and an asset to your company too.
Many thanks from us, and we love our beautiful kitchen.
With Appreciation, Rick and Cindy Susi