From: Di Rishell <m_lite_houghton@yahoo.com>
Date: September 15, 2011 8:34:05 PM EDT
To: Adam Vinson <Adam@sandwkitchens.com>
Subject: Beautiful Kitchen!!
Reply-To: Di Rishell <m_lite_houghton@yahoo.com>

Adam....I'm not quite sure where to start in telling you how happy Mark and I are with the kitchen. When we decided to make such a huge investment , we had no clue as to who we should use and to trust with such a job. Lets face it the kitchen in any house at least to me is the main focal point.  I would like to thank you and your staff for all the work you put into this kitchen ( yes I know that's what you do ) from the first time we walked in to your store up until the last door was hung ( which by the way is great )!! I at least had an idea of what I wanted it to look like and you just seemed to run with it. You had more ideas then I thought possible, I never would have thought about a wood counter top for the island. You put up with a lot of my questions, and phone calls and never seemed to loose patience ( again I know its what you do). The group of guys you had working on it could not have been a nicer group of men if I had hand picked them myself, they as well never loss their patience with me if I had questions about what or why they were doing something.  I will highly recommend your company to anyone who is thinking about redoing their kitchen. I found out Wed. from a woman at the gym I go to that your company is doing her kitchen, I believe she said Glenn is in charge, I told her she would not be disappointed when its finished. I do have one more question though...can you ask Ed if the guy that did the back splash put a sealer on it. Paul my painter is done with the kitchen, tomorrow he will be doing the hallway and will most likely be done with that tomorrow. I am so glad I went with the lighter color. Again I want to truly Thank You for a job well done.

Mark and Diana Rishell

S&W Kitchens 2/4/2011

4952 Ridgemoor Blvd.

Palm Harbor, FL 34685

S&W Kitchens:

My wife and I were in the market to quickly remodel our existing kitchen and two bathrooms. Our first stop was Lowe’s. Since they charge a fee to measure we decided to do it ourselves. The rep chose cabinets and created a design that we felt was too basic in comparison to the quote given.

Next we headed to Home Depot to see what they had to offer. The first store we went to we had to track someone down to talk to us. Once we finally found someone we were told to come back another time because they were too busy. We called around other locations to see if a designer would be available immediately given our extremely tight deadline to turn this project around. Next we headed to a Home Depot much further away to meet a designer. We furnished to them our measurements because they also wanted to charge us to come out and measure. They created a basic outline from our measurements. When we went back to finalize the deal we had to work with someone else because the original person went on vacation. We were told it would only take a couple of hours, but the original person had made mistakes with our design and it had to be corrected. This was the first of many mistakes to follow. After many hours my pregnant wife and I were exhausted trying to entertain our toddler waiting for our final plans and quote. We ended up having to break for lunch to talk it over because the process was taking too long. When we got back we made a few changes and were ready to pay. At the last minute they found another mistake that was going to put us way over the budget we had in mind. They were dancing around our questions of what happen and what went wrong. The price changed by $1000.00 and even though it was their error they were not willing to work with us on the price change so we walked out after being there all day.

Disappointed with what happened and a little nervous to work with yet another company we decided to meet with Glenn at S & W Kitchens. He was a pleasure to work with and willing to go out of his way to help given our situation. He did not charge us to come out and re-measure or to work up a design. We were thinking of just replacing the cabinets we had and not making any major changes. We sat down with Glenn to review his design of our new kitchen and baths and he opened our eyes to what it would look like to remove a wall in our kitchen. We were reluctant at first, but when he showed us pictures of what it could look like we were sold on the design. During the process Glenn and his staff were easy to get a hold of and would answer any questions we had no matter when we called. He made us feel comfortable with the purchase and took care of us during the process. We love our kitchen now that it is complete and are very happy we took Glenn’s advice to remove the wall. It changed the look of not only the kitchen but our entire house. His vision and design knowledge was exactly what we were looking for and we can not thank him enough for all his help. The quality of service and cabinets, the design and quote we received was far superior compared to the big box Home Depot or Lowes. We would highly recommend contacting Glenn at S & W Kitchens to anyone who truly wants to have the kitchen or bathroom of their dreams.

Sincerely,

Andrew and Gayle Johnston

"We would like to take this opportunity to relay our experience with your company during our recent kitchen remodel. First, we thank Brooke Edwards for her beautiful design and recommendations. Also, Joe Valle and Mike Smoley for overseeing the project. All of your employees and subcontractors: Dennis, who tore out the old kitchen and built a wall from the dinette to the family room. Dale, the cabinet installer, who did an extraordinary job putting in the new cabinetry and mouldings. Wow, what an artist. Mike who painted, Scott on tile, John and Tony the plumbers and Guy, your electrician, all did a professional and outstanding job. Everything was orchestrated so we didn’t have delays or an extended inconvenience. It would be wonderful if all companies ran their businesses like yours and had such professional and dependable employees. So glad we choose S & W Kitchens as our remodeler and installer. Thank you."

"My Husband Gerald and I have been talking about re-modeling our Kitchen for sometime now. Last year I heard on WDBO an ad for S and W Kitchens. I kept this mind and told myself that this would be a place to start. At first we wanted to do it all ourselves, we gave that though very fast. Realizing that to many things (Companies etc.) would have to be coordinated which in itself is a hard job for anyone to do."

"In January of this year we heard on WDBO that S and W Kitchens is giving a Seminar for re-modeling the Kitchens or Bathrooms. What? A Seminar for re-modeling? We decided to go and see what this is all about. If we did not know before this, that we need professional help, it was right there and then that it home big time."

"It was at this Seminar that we met Krista whom we right a way liked for her attitude toward us and our small project. Krista is very professional, hard working and always above and beyond her duties. We could not have found a better person to help us and help make decisions that we most likely would still be working on would it not be for her. She gave suggestions on several occasions that we would have never come up with on our own. The designs for the kitchen floor and the Foyer floor are wonderful. Even the tiles on the Living room floor are outstanding. Krista is the best there is and we wish her all best for her future endeavors. At no time did we feel that we are pressured to do as she said, she is not pushy at all. Thanks to her we have now more cabinet space and the entire place looks like a new house."

"Everyone on her Crew, Fernando, Edmond, Pop's, Mike, Dale, Wally and all the other contractors were very courteous, helpful and made sure that Jerry and I are happy with the work they have done."

"Toward the end of the project we asked Krista about Window dressings and it just happened to be that Mary was there as well. Mary right a way sprang into action to help us choose the right Blinds for the Window and Sliding Doors. Mary is a very good choice to round up the Crew at S and W Kitchens."

"We are very grateful to S and W Kitchens all who have worked on our project to make it a big success. We highly recommend S and W Kitchens to' everyone who has a remodeling project in mind. It can be very overwhelming and discouraging when you first look into the work and the many choices that you have to make."

"Thank you S and W Kitchens for the outstanding job YDU have done to our House. Keep up the good work and may God bless you and your family"

" These days it is not often that we take the time to write a letter of appreciation. But, in this case we are making an exception because of the positive experience we had with our kitchen renovation.

We want you to know that your company was chosen due mainly to the first contact. S & W Kitchens was not the only company called but but rather one of many. Most of the other companies wanted us to bring our plans to their office at which point they would assist us. When Mary Called S & W Kitchens she was pleasantly surprised that a representative, Krista Agapito, would come to our home. We made the appointment.

From the first meeting with Krista we were impressed with her attention to detail. We could tell right off that she was listening to our ideas. When we met a second time and she showed her design for our kitchen, we knew she paid attention. She took into account everything we wanted and even gave us some suggestions. That pretty much sealed the deal for us.

Once we got into the design elements, Krista was always willing to go with us and help us and help make our choices. Her Presence during the decision of the granite, tiles, flooring and etc. was extremely helpful as she gave us additional "food for thought" that made our decision easier.

Another thing that was of importance to us is how she handled any problem that arose. As with any project where humans are involved, there is bound to be some mistakes. Krista did not put the blame on anyone nor did she make excuses, Krista Handled it!

We wanted you to know that you have a valuable employee and we truly appreciate Krista for all her fine work. She made a positive impression on us from the very first "hello" and continued to impress us throughout the project.

in closing, we are very happy with our new kitchen, family room, laundry room, and bonus room. We will certainly call S & W Kitchens with other projects we are considering and look forward to working with Krista again. S & W Kitchens will be recommended by us with special accolades for a designer named Krista Agapito."

"I am writing to compliment you on hiring Brooke Edwards, who is a competent and creative cabinet designer. Brooke worked with me for days to come up with a spectacular kitchen. Not only was her design wonderful, but so was the price. She was able to make my designer kitchen competitive in price with such chain stores as Lowe’s and Home Depot. I have told all my neighbors and friends what a wonderful job Brooke has done and I rave about your company. This is the second time I have used S & W for a kitchen remodel and your company does not disappoint in the area of kitchen remodel."

"Once again, Brooke was professional and timely. Her follow up and follow through are amazing. Our home has recently undergone an extensive remodel and I have learned that not all contractors/vendors are as responsible or dedicated as Brooke."

"Your professionalism continued to show through Andre, our cabinet installer, who was always on time, friendly and did an amazing job on the installation. His work is truly beautiful."

Thank you again to Brooke for such a wonderful kitchen.

For over 20 years, S & W has practiced "Custom-Keeper" service and always do exactly what they say. Our customers love their showroom with so many options available, where S & W can provide just about anything they want."

"S & W totally renovated our kitchen from top to bottom. Everything was orchestrated, on time and within budget - no issues! They made it easy and I am 250% satisfied. I love my kitchen!"

"I wanted to thank you and your installation team for a wonderful job at my home. My husband and I were very pleased with the quality of the cabinets and countertops. The two installers were terrific! They were prompt, professional, and did a perfect installation in our kitchen. Every measurement was exact and the finish detail looks very nice. We will be thrilled to show off our new and improved kitchen and will gladly refer our family and friends to your company. Please extend our thanks to the installers who worked so diligently. They are a credit to your business."

"We are overwhelmingly impressed with the job S & W did on our Kitchen remodeling. Wow!"

Everything about S & W's work was "above and beyond."

Dan spent allot of time working with us on the design, and more designs, and more designs until we got it right. it was worth the effort. We are very pleased with the way the kitchen turned out. it's very functional; and it looks good, and it has allot of special touches that make a big difference it's allot nicer than if we had gone to a low-end or big box store and just took what they recommended.

Your installers and the touch-up people you sent were all execellent. They went out of there way to do the right thing, rather then just the fastest or easiest thing. When we ran into a couple of issues because of the ceiling isn't exactly flat, Javier and Enrique pulled out one cabinet that they had aqlready installed and reinstalled it lower, to make it look good.

And - based on what we've Heard about some other design companies - we were frankly concerned about being nickeled-and-dimed over every little change and request. But, S & W has bent over backwards to make sure we are happy, and we have not once heard "that will cost you extra."

The Preliminaries were first-rate, the people have been first-rate, and the outcome is first-rate.
You can't ask for more then that. Thanks

Please feal free to list us as very satisfied customers and use us as references for your great work.

I wanted to take a moment to say what a pleasure it was to work with you and the S & W team to make our new kitchen a reality! It looks fantastic!

As a little background, before deciding to work with S & W we met with a number of other companies including Home Depot, Lowes, and the Cabinet Factory. We assessed how each company met our basic selection criteria which included things like:

• Kitchen Design
• Service & Expertise
• Organizational reliability, stability and credibility
• Price

We found that renovating our kitchen was an interative process needing to spend time exploring the various options on layout, wood, cabinet style, countertop material, etc. It was interesting to see that nearly every organization came up with the same basic layout given our kitchen room dimensions. What impressed us about S & W was that Krista came up with the basic layout but also had the expertise to present us with a couple of other options we hadn't considered. She made herself highly available for us to consult, even though she was in the middle of planning her wedding, and we really felt like she took a great deal of ownership in making sure we were happy with the whole process and the ultimate finished product. She even called Southeast Steel to make sure she had the correct specifications for our new appliances! The finishing touches she recommended transformed the kitchen from modest to remarkable.

We also wanted to recognize the installation staff. We've worked with contractors before who always seem to be late and whose work doesn't quite meet our standard. The S & W team was exactly the opposite, showing up on time (or early) and doing a phenomenal job positioning every cabinet perfectly and making the crown molding look custom built – perfect corners! The people who came to install the granite countertop marveled at how level the cabinets were. They told us the S & W craftsmen were among the few who routinely make this happen.

Just a couple of other notes, first, we checked out the Better Business Bureau to look for complaints waged against each company and found that S & W fared much better than the others. I would recommend anyone looking to renovate their kitchen check out the BBB website. Lastly, in terms of price, we felt S & W provided a nicer product at the same price as the others but offered way better service and expertise.

In closing, renovating our kitchen turned out to be one of the best experiences we've had with any work around the house. Krista and the S & W team are professionals who really care about the quality of their work and we would without reservation recommend them to anyone looking to redo their kitchen.

Thanks very much - you guys are great!

I would like you to do me a favor and forward this email on to Brian Cummings. I have to tell you what a wonderful experience it has been working with you and all of the contractors you have referred us to. I want Brian to know what great people he has working for him and the quality of the vendors you work with.

• • You have gone above & beyond in helping us to design our kitchen. From the first phone call I made to S & W you were helpful and accommodating. I can't believe you met with us at least (4) times before we even signed a contract with you. Most companies charge a fee to come up with an initial plan. You invested many hours in meeting with us and drawing up a great kitchen! You came through with everything you promised. Because of you, we didn't even get other estimates from other companies, we trusted your vision! We have a limited space, but you've really made the best of it without trying to break our budget. You have given us helpful suggestions, and have been flexible with the changes we've made. We appreciate your expertise. You are an asset to S & W.
• • Jennifer Schmidt with Saw-Tech has been incredible to work with! She has made us feel like her #1 priority, and I'm sure she's got many clients and bigger projects. She, too, was very responsive on the phone and met with us at least (3) times before we signed our contract. In person she was honest in helping us choose the right colors, and didn't push us toward the most expensive granite. She wanted us to pick the right one to match our cabinets and existing tile. She personally met us three times at the granite slab yards to make sure we made the right choice. On top of that, she's offered to help me with selecting a sink. Jennifer has researched prices and provided us with discounts that she didn't have to do. It's been a pleasure working with her, and we've already referred a friend to her for their countertops. Because of her, we didn't even meet with other granite companies. She understands what customer service is. I hope she is at the top of your vendor list!
• Bryan Wagner came out a week ago to give us a quote on demo & quite a bit of electric work. While he was here, he referred us to a wholesale tile store that he works with that should be able to match our existing tile. Again, before we even signed a contract, he was helping us. We are making a few revisions in our estimate, but we should finalize with him soon. We are looking forward to working with him, as we have heard great things about him from (3) different people.

Mr. Cummings, we are very pleased with our decision to go with S & W Kitchens. The decision to get rid of our white laminate cabinets and knock down a few walls was an easy one.......Dan and Jennifer have made the process of getting our dream kitchen just as easy. We look forward to working with your fine company.

Coming from a home building and plumbing background, when I fina lly decided to do this proj ect I knew what the process was. I knew I was going to be with out a kitchen for several weeks, I also knew all the ups and downs that goes along with any remodeling project. I contacted my general contractor Larry Edwards, who enclos ed my carport several years ago. I was very impressed with his work and I wanted his advice on this kitchen remodel. Larry told me about Phil Sales, whom he has worked with over the past several years. Larry set up the appointment with Phil and they came out to my home and took all the measurements. I meet with Phil a few days later and he had several different layouts for my kitche n. Phil also made several great suggestions of were to place the appliances for maximum space in my kitchen. His knowledge of all the cabinets, hardware and countertops was so helpful. After several meetings I made my selections and everything was ordered.

It was also a real pleasure working with the installer Tommy. When the cabinets arrived Tommy installed them with great care. You don't find this much in today's work place.

There were a few small things that needed to be adjusted and Phil has already taken care of them. Perhaps on the final walk-through you couldcame with Phil and see for yourself what a great kitchen I now have.

May I say once again it was a real pleasure working with Larry, Phil, and Tommy on this project.

My new S & W Kitchen is complete and I would like to take this opportunity to write you about my experience.

This was my first major remodel in my 14 year old home. While I was apprehensive about the expense I was more worried about my own lack of knowledge about design and function. My fear was that I would spend a lot of money on a kitchen that, when complete, I would not love or on a design that did not meet my needs for more and better space.

Thank God for Krista Hergenhanl She is truly a design professional who listens to her clients and makes thoughtful and creative recommendations. She spent enough time with me and was patient as we worked through a couple of options for layout and cabinet selection. I know that the cost of my project was by no means ahuge project for Krista but she always treated me like I was her most important client.

As you know, there are many options out there for kitchen design services, product and installation. Because of the service I was given by Krista, I will whole heartedly recommend her and S & W Kitchens to family, friends and strangers.

I would also like to acknowledge the installer, Dale, who is a master at his craft. He was prompt, professional and did an excellent job.

Mr. Cummings, I hope you pass along my comments and thanks to Krista and Dale along with your appreciation for representing your company so well. You are fortunate to have them.

We just wanted to let you knowhow happy we are with the newentertainment unit you installed for us. It's exactly likethe drawing concept you showed us before anything began. Working with you was so easy. You listened to whatwe needed and made everything come together better than what we could have imagined.

Dan Sanders and his partner were quickandclean doing the demolition of the existing entertainment wall. ! didn't need to go behind them to sweep or vacuum. We've have other renovations done to this house (by another company) andthat had never happened before. I always needed to clean up after the workers left. The prep they did for the cabinetmaker was thorough.

I can't sayenough aboutthe capability andcraftsmanship of your installer Dale Craven. There were some glitches in howthe drawers were put together at the factory, and hefigured out how to fix them without having to send them back, saving a few weeks time. He is the mostprecise cabinetmaker I have everworked with. Everything fit beautifully. He even made a few suggestions for the finish pieces that enhanced the wholewall. Dale is a jewel.

Best of all, wegot to meetyou. You were always cheerful, even when I had a dozen questions. I never felt likeyou were pressuring meto choose any particular cabinetry, style,or hardware. You always worked out a good time for installation that made it easy on us. All of the contractors you work with were great, from the cabinet delivery man, to the demo people, to the cabinetmaker. All good people.

If (or when) we re-do the kitchen, you can be sure wewill be calling S & W Kitchens. (And! hope it's soon.)

Thank you to your team for providing us with outstanding service. design and installation of cabinetry for our media center and entrance hallway. Phil Sales listened to what we wanted and added great input into 3D drawings which made it very easy for us to see what the final product was going to look like. Delivery was on time and Phil kept us informed throughout the process.

Our installer. Dale. was on time. professional and most importantly had an exceptional eye for detail. We had a tricky installation with some awkward chases that Dale made completely disappear. Our walls were not true but you would never know looking at the tinished product. custom cuts were made to make the problem go away . It looks perfect!

My only complaint is that the media cabinet looked so good that I had to purchase a new flat screen TV, oh well.